Shipping policy

What is the handling time?

We will process your order within 2-7 business days.

How to track your order?

When your order ships, we will send an email immediately. You can check the shipping progress through the tracking code in the email.

*Shipping charges for your order will be calculated at checkout.

TRACKING

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details, Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed. The status of the order. and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours.

Once they arrive in your country, your local postal services take over, This means you’ll be able to track your parcel on your local postal services’ website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office first, to have further details. Since they are handling your parcel, they would be able to give you information that we don't have.

If you have any trouble tracking your parcel, please email support@amosijoy.com. We'd be happy to help you out!

Please note that tracking is active for 30 days so we won't be able to do anything to help you if you contact us after this period.

PLEASE NOTES

• When encountering force majeure, the processing of orders will be delayed, Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
• Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.
• You have to pay your own shipping fee for the returned product if it's not the problem of the quality.

What are duties and taxes and who pays them?

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. AMOSIJOY cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to AMOSIJOY and are usually collected by the carrier on behalf of your local customs authorities.